摘  要

在现代社会中，政府部门与市民之间的沟通渠道至关重要。所以，需要建立一个高效、便捷的问题管理系统对于提高政府服务水平并满足市民的相关需求，因此12345市民热线管理系统应运而生。该系统主要目的是确保问题得到及时解决并且能够得到市民对于解决效果的满意答复。所以，该系统集成多种功能，包括市民对于问题的报告、有关部门对于问题的处理、跟踪和反馈。该项目设计开发一个web端的12345市民热线管理系统，使市民更加方便地提出有关的问题和对问题进行统一的管理。该系统主要应用了Element-Plus框架，使用了Vue3和SpringBoot制作了前后端分离系统，MySQL服务器等工具和技术。通过该系统，市民可以通过多种渠道报告问题，包括电话、网络和手机应用程序等，而政府部门可以通过统一的平台接收、处理和跟踪这些问题，从而实现问题的及时解决和信息的共享。

本文论述了关于本系统的整体思路和设计，从绪论入手，详细地分析系统的整体需求和总体设计，并讲述了系统实现需求的详细设计和对应设计的测试。描述并保证了系统的整体设计、相应功能的设计和稳定性。

关键词：市民热线；管理系统；Element-Plus框架；SpringBoot框架；

MySQL数据库

Abstract

In modern society, communication channels between government departments and citizens are crucial. Therefore, it is necessary to establish an efficient and convenient problem management system to improve government service levels and meet the relevant needs of citizens, so the 12345 citizen hotline management system came into being. The main purpose of this system is to ensure that problems are solved in a timely manner and to obtain satisfactory responses from citizens regarding the resolution. Therefore, the system integrates multiple functions, including citizen’s reporting of problems, and relevant departments’ handling, tracking and feedback of problems. This project designs and develops a 12345 citizen hotline management system in the web segment to make it more convenient for citizens to raise relevant questions and provide unified management. The system mainly applies the Element-Plus framework, and uses Vue3 and SpringBoot to create a front-end and back-end separation system, MySQL server and other tools and technologies. Through this system, citizens can report problems through multiple channels, including phone, Internet and mobile applications, while government departments can receive, process and track these problems through a unified platform, thereby achieving timely resolution of problems and sharing of information.

The 12345 citizen hotline management system discussed in this article adds an online dialogue function for customer service to the existing government system, enabling real-time communication between citizens and relevant departments. It aims to provide citizens with a more convenient way to submit questions, thus Improved citizen satisfaction, handling efficiency of related issues and service quality.

Keywords: Citizen Hotline; Management system; Element-Plus Framework; SpringBoot Framework; MySQL Database