售后管理系统

[摘要] 随着科技发展和社会进步，尤其是计算机大范围的普及，计算机应用逐渐由大规模科学计算的海量数据处理转向大规模的事务处理和对工作流的管理，这就产生了以台式计算机为核心，以数据库管理系统为开发环境的管理信息系统在大规模的事务处理和对工作流的管理等方面的应用，特别是在企业售后服务管理之中的应用日益收到人们的关注。

本系统的主要任务是设计开发一个基于JSP技术和SQL Server 2000数据库的企业售后服务管理系统。其主要技术要求包括：掌握基于Web开发所需的各项技术，包括HTML、动态网站编程技术JSP、数据库SQL Server2000知识等。主要实现企业售后服务信息的维护(增加、删除、修改等)操作，可维护的信息包括产品安装、维修、退换、回访、投诉等一系列活动中需要商家积极投入并及时记录的信息。本系统还可以方便厂商对产品和服务的质量进行追踪和管理。

[关键词] JSP  SQL Server 2000  售后服务管理系统  数据库

After sale management system

[Abstract] Along with the technological progress and the social progress, the computer wide range's popularization, the computer application changes large-scale business processing and to the work class management gradually particularly by large-scale science computation's mass data processing, this has produced take the desktop computer as a core, take the database management system as development environment's management information system in large-scale aspect and so on business processing and to work class's management applications, specially day by day receives people's attention during the enterprise post-sale service management's application.

This system of primary mission is the design develops one based on the JSP technology and SQL the Server 2000 database enterprise post-sale service management system management systems. Its major technique request includes: Masters each technology which needs based on the Web development, including HTML, dynamic Website programming technology JSP, database SQL Server2000 knowledge and so on. Mainly realizes the enterprise post-sale service information maintenance (to increase, deletion, revision and so on) to operate, may maintain the information including the product installment, the service, exchanges a purchase, pays a return visit, the suit and so on a series of activities to need the business to invest and the prompt record information positively. This system may also facilitate the manufacturer carries on tracing and the management to the product and the service quality.

[Keywords] JSP  SQL Server 2000  post-sale service management system management system database