摘 要

在计算机软件普遍应用的今天，越来越多的软件与生活中的大小事息息相关，如：企业何学校等。各式各样的软件为人们的生活带来了便利，CRM系统的最终目标就是成为一个让学校和企业能够更加方便快捷进行人事管理平台。该系统的核心是一个管理平台，然后以在校学生和企业员工为基础，逐渐拓展其他功能。从软件条件来说，这类人是接受能力最强的群体，一套新的系统在他们中更易推广；从需求来说，一个管理类的平台正式当今飞速发展的社会所需要的。

本系统采用B/S模式，SSH框架，运用HTML语言、JSP技术、mysql数据库等技术，操作简单，管理容易，方便用户和管理员使用。该系统贴近大学生活，能帮大学生结识更多志趣相投的好友，让大学生在校生活更轻松，更丰富多彩。

关键词： SSH框架，JSP，MySql，B/S模式

The design and implementation of customer relationship management (CRM) system

ABSTRACT

In general use in a computer software today, more and more software is closely related to life necessities, such as: enterprise schools, etc.A wide variety of software brings convenience for people's life, the ultimate goal of CRM system is to be a school and enterprise can more convenient for the personnel management platform.The core of this system is a management platform, and then based on the students and staff, gradually expand to other functions.From software conditions, this kind of person is ability to accept the strongest groups, among them are more likely to promote a new system;From the demand for a management platform officially in today's rapid development of the social need.
    This system adopts B/S mode, SSH framework, using HTML, JSP technology and mysql database technology, simple operation, easy management, convenience for the users and administrators.The system close to the college life can help college students to get to know more like-minded friends, to make college students life easier and more colorful.

KEY WORDS: CRM，SSH， JSP,MySql，B/S Model